Last updated: 2026-05-29
Our commitment to privacy
Core Driven Industries ("CDI", "we", "us", "our") respects your privacy and is committed to handling personal information in a clear, responsible and secure manner.
We handle personal information in accordance with applicable Australian privacy laws, including the Australian Privacy Principles where they apply.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, submit an enquiry, request a quote, place an order, subscribe to marketing communications or otherwise interact with CDI.
This policy applies to our website: coredrivenindustries.com.au, and to personal information collected through our website, online forms, Shopify checkout, email, phone, social media, advertising campaigns, in-person interactions, events and other business communication channels.
When this policy applies
This Privacy Policy applies when you:
- browse or use our website
- submit a product, fitment or quote enquiry
- purchase a product through our website
- communicate with us by email, phone, website form, social media or messaging platform
- subscribe to email marketing or promotional updates
- provide vehicle details, photos or installation-related information
- interact with our digital advertising, analytics or remarketing systems
- communicate with us in person, at events or through business partners
By using our website or providing information to us, you acknowledge that we may collect, use and handle your information as described in this Privacy Policy.
Information we may collect
The types of personal information we collect may depend on how you interact with us.
We may collect:
Contact details
Such as your name, email address, phone number, billing address, shipping address and business details where applicable.
Order and transaction details
Such as products ordered, quote details, order history, payment status, delivery details, invoice information and customer service records.
Website usage information
When you visit our website, certain basic technical information may be collected automatically, such as your device type, browser information, general location, pages viewed, website interactions and cookie information. This helps us keep the website working properly, understand how visitors use our site and improve our product pages, enquiry process and advertising.
Communication records
Such as emails, enquiry forms, call notes, messages, support requests, social media enquiries and other communications between you and CDI.
Marketing preferences
Such as newsletter subscriptions, promotional preferences, advertising interactions and unsubscribe status.
We do not intentionally collect sensitive information unless it is reasonably necessary for a specific purpose and you provide it to us voluntarily.
Vehicle, fitment and project information
Because CDI supplies products for ute, 4x4 and vehicle modification applications, we may collect information that helps us understand your vehicle, fitment requirements and intended setup.
This may include:
- vehicle make, model, year and series
- cab type, tray length or chassis-related details
- canopy, tray, service body, toolbox or accessory requirements
- existing vehicle modifications or aftermarket accessories
- photos of your vehicle, tray, chassis, canopy, toolbox or installation area
- information about intended use, such as trade, touring, fleet, commercial or recreational use
- fitment notes, measurements or compatibility details
- delivery, installation or collection preferences
We use this information to respond to enquiries, assess product suitability, prepare quotes, provide fitment guidance, arrange orders, support installation discussions and assist with after-sales support.
You are responsible for ensuring that the vehicle and fitment information you provide is accurate and complete. Incorrect or incomplete information may affect the suitability of products, quotes, delivery arrangements or installation outcomes.
How we collect information
We may collect personal information when you:
- submit a form on our website
- request a quote or product recommendation
- place an order through Shopify checkout
- contact us by email, phone, social media or messaging platform
- send us photos, measurements or vehicle information
- subscribe to email marketing
- interact with our advertisements
- browse our website or use cookies and similar technologies
- communicate with us in person, at events or through business partners
We may also receive limited information from third-party platforms we use to operate our website, process payments, manage orders, deliver products, provide marketing communications or measure website performance.
Why we use your information
We may use personal information for purposes including:
- responding to enquiries and quote requests
- providing product, fitment or compatibility guidance
- processing orders, payments and invoices
- arranging freight, delivery, collection or installation-related communication
- managing customer service, returns, warranty or support requests
- sending order updates or service-related messages
- improving our website, product information and customer experience
- sending marketing communications where permitted
- measuring advertising performance and website activity
- preventing fraud, misuse or unauthorised activity
- keeping business, tax, accounting and legal records
- complying with applicable laws and regulatory obligations
If you do not provide certain information, we may not be able to respond to your enquiry, prepare a quote, assess product suitability, process an order, arrange delivery or provide support.
We will not sell your personal information.
Website cookies, analytics and advertising
Our website may use cookies, pixels, tags and similar technologies to operate the website, improve performance, understand visitor behaviour and support advertising.
These technologies may help us:
- remember website preferences
- keep shopping cart or checkout functions working properly
- understand which pages and products are viewed
- measure website traffic and performance
- improve product pages, enquiry flows and advertising campaigns
- show relevant advertising or remarketing messages
We may use tools such as Google Analytics 4, Google Ads, Meta Pixel and similar advertising or analytics services.
You can usually manage or disable cookies through your browser settings. However, disabling cookies may affect certain website functions, including checkout, cart behaviour or form performance.
Email and marketing communications
If you subscribe to our updates, submit an enquiry, make a purchase or otherwise engage with CDI, we may send you marketing or promotional communications where permitted by law.
These communications may include product updates, new releases, promotions, fitment content, build inspiration, company news or relevant service information.
We may use email marketing platforms such as Klaviyo or similar services to manage subscriptions, campaigns and customer communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at support@coredrivenindustries.com.au.
Even if you unsubscribe from marketing, we may still send you non-marketing messages related to orders, quotes, payments, delivery, warranty, support or other service matters.
Who we may share information with
We may disclose personal information to trusted third parties where reasonably necessary for our business operations.
These may include:
- Shopify and website platform providers
- payment processors and checkout service providers
- freight, courier and delivery companies
- contractors or service providers where relevant
- email marketing and customer communication platforms
- analytics and advertising platforms, including Google and Meta
- IT, hosting, security and software providers
- accountants, bookkeepers, lawyers, insurers or professional advisers
- government, regulatory or law enforcement bodies where required by law
We only share information where it is reasonably required for the relevant service, business purpose or legal obligation.
International platforms and overseas processing
Some third-party platforms and service providers we use may store or process information outside Australia. This may include website hosting, Shopify services, payment systems, analytics platforms, advertising networks, email marketing tools and cloud-based software.
Where we use these services, your information may be processed in countries outside Australia. We take reasonable steps to work with reputable service providers that use appropriate security and data protection measures.
How we protect your information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include:
- using reputable website, payment and software providers
- limiting access to personal information where appropriate
- using secure systems and account controls
- maintaining business records responsibly
- monitoring website and platform security where practical
However, no method of internet transmission, electronic storage or online communication is completely secure. We cannot guarantee absolute security of information transmitted online.
How long we keep information
We keep personal information for as long as reasonably necessary for the purpose it was collected, including for customer service, warranty, order history, accounting, tax, legal, business record and compliance purposes.
When information is no longer required, we may delete, de-identify or securely archive it where practical and lawful.
Access, correction and privacy complaints
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
You may also contact us if you have a concern or complaint about how we have handled your personal information. We will take reasonable steps to review and respond to your concern.
To make a request or privacy complaint, contact us at support@coredrivenindustries.com.au. We may need to verify your identity before responding to your request. In some cases, we may be unable to provide access to certain information where permitted or required by law.
Opting out of marketing
You can opt out of marketing communications at any time by:
- clicking the unsubscribe link in our marketing emails; or
- contacting us at support@coredrivenindustries.com.au
We will take reasonable steps to process your request within a reasonable time.
Opting out of marketing does not affect essential communications related to existing orders, quotes, delivery, support, warranty or legal matters.
Third-party websites and services
Our website may contain links to third-party websites, platforms or services. These third-party websites are not controlled by CDI.
We are not responsible for the privacy practices, content or security of third-party websites. You should review the privacy policies of any third-party websites or platforms you use.
Updates to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations, technologies or data handling practices.
The updated version will be published on our website with the latest updated date. Your continued use of our website after changes are published indicates that you acknowledge the updated Privacy Policy.
Contact us
For privacy-related enquiries, access or correction requests, marketing opt-out requests or privacy complaints, please contact us at:
Core Driven Industries
Website: coredrivenindustries.com.au
Email: support@coredrivenindustries.com.au