Last updated: 2026-05-30
Overview
This Returns, Refunds & Warranty Policy explains how Core Driven Industries ("CDI", "we", "us", "our") handles returns, refunds, warranty claims and product issues.
This policy applies to products purchased from CDI, including general accessories, vehicle-specific products, trays, canopies, service bodies, toolboxes, add-ons, packages and products supplied as part of a quote or order.
This policy should be read together with our Terms & Conditions and Shipping & Freight Policy.
Australian Consumer Law
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a repair, replacement, refund, cancellation or compensation where required by law, including where a product or service fails to meet a consumer guarantee.
Any warranty offered by CDI is in addition to, and does not limit, your rights under the Australian Consumer Law.
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
Warranty coverage
CDI provides warranty coverage for eligible products against manufacturing faults, defects in materials and defects in workmanship, subject to the terms of this policy and any warranty terms stated on the relevant product page, quote, invoice or warranty documentation.
Warranty coverage may include structural or functional product faults where the issue is caused by a manufacturing defect, material defect or workmanship issue.
Warranty coverage does not apply simply because a product has been used in trade, commercial, private or recreational applications, provided the product has been used for its intended purpose and maintained appropriately.
Warranty periods
Unless otherwise stated on the relevant product page, quote, invoice or warranty documentation, standard CDI products may include a 24-month warranty from the date of purchase.
Selected premium, Rise, custom or made-to-order product ranges may include extended warranty coverage where this is expressly stated on the product page, quote, invoice or warranty documentation.
Warranty periods may vary by product range, component type, usage, application and agreed order details.
Your purchase date may be confirmed using your digital receipt, invoice, order confirmation or CDI transaction record.
Warranty exclusions
Warranty may not apply where a product issue is caused by:
- incorrect installation
- misuse, neglect or lack of maintenance
- unauthorised modification or alteration
- accident, impact or collision damage
- theft, attempted theft or vandalism
- use outside the product's intended purpose
- improper loading, overloading or unsafe use
- third-party parts, wiring, electrical faults or accessories
- customer-supplied parts or components
- failure to follow care, installation or maintenance guidance
- normal wear and tear
- cosmetic deterioration that does not materially affect function
- damage caused after delivery, collection or installation
- severe weather, natural events or environmental exposure outside normal use
This section does not limit your rights under the Australian Consumer Law.
Mechanical, moving and wear-related components
Some products may include mechanical, moving, electrical or wear-related components such as locks, latches, hinges, gas struts, drawer runners, wiring components, lights, seals or similar parts.
These components may be assessed based on the nature of the component, age, usage, installation, maintenance, environment and the issue reported.
Wear-related components are not automatically excluded from assessment. Products and components should be of acceptable quality and reasonably durable having regard to their nature, price, intended use and other relevant circumstances.
Surface finish, corrosion and environmental exposure
Surface finishes, coatings, powder coating, paint, exposed hardware and external surfaces may be affected over time by use, impact, stone chips, scratches, cleaning products, chemicals, salt exposure, heavy coastal use, road conditions, storage conditions and maintenance practices.
Warranty may not cover corrosion, surface deterioration, fading, staining, scratches, chips or cosmetic wear caused by heavy salt exposure, chemical exposure, damage to coating, lack of cleaning, poor maintenance or environmental conditions.
If a surface or corrosion issue appears to be caused by a manufacturing defect, material defect or workmanship issue, CDI will assess the claim in accordance with this policy and the Australian Consumer Law.
Warranty claim process
If you believe a product may be faulty or subject to a warranty claim, please contact CDI through the contact details provided on our website.
To help us assess the issue, we may ask you to provide:
- your order number, invoice or proof of purchase
- photos or videos of the issue
- photos of the product, installation area or affected component
- a description of the fault or concern
- vehicle make, model, year and relevant fitment details
- information about how the product was installed
- information about how the product has been used and maintained
- any relevant freight, delivery or installation details
We may need to inspect the product, request further information or ask that the product be returned before a claim can be finalised.
Assessment, repair, replacement and refund
Warranty claims and product issues will be assessed based on the nature of the issue, product type, usage, installation history, maintenance history and applicable legal rights.
Where appropriate, CDI may first attempt to repair the product or affected component.
Depending on the issue and applicable law, available remedies may include repair, replacement, refund, credit, part replacement, adjustment or another suitable solution.
If a product has a major failure or you are otherwise entitled to a particular remedy under the Australian Consumer Law, CDI will handle the matter in accordance with those legal requirements.
Change of mind returns
CDI does not generally offer returns or refunds for change of mind.
This includes situations where a customer no longer wants the product, chooses the wrong product, changes plans, finds a different product elsewhere or decides the product is no longer required.
However, CDI may consider a change of mind return at our discretion for standard stocked items where the product is:
- unused
- uninstalled
- unmodified
- unopened or in original packaging where applicable
- in resaleable condition
- returned within a reasonable time
- approved by CDI before return
Approval of a change of mind return is not guaranteed.
Products generally not eligible for change of mind returns
Change of mind returns are generally not available for:
- custom products
- made-to-order products
- special order products
- vehicle-specific products
- unlisted add-ons supplied as part of a compatible package
- brackets, wiring components, fitment kits or vehicle-specific accessories
- installed products
- modified products
- used products
- products damaged after delivery, collection or installation
- products supplied as part of a confirmed quote, package or installation booking
This does not limit your rights under the Australian Consumer Law.
Return conditions, freight and handling fees
Returns must not be sent back to CDI without prior approval.
For approved change of mind returns, the customer is generally responsible for return freight, suitable packaging and ensuring the product is protected during return transport.
A restocking or handling fee may apply to approved change of mind returns. This is commonly 15%, but may vary depending on the product, condition, packaging, freight, handling requirements and costs already incurred.
Original freight, delivery, installation or handling charges may not be refundable for approved change of mind returns.
Restocking or handling fees do not apply where you are entitled to a remedy under the Australian Consumer Law for a faulty product or service.
Where a product is confirmed to have a fault or issue requiring a remedy under the Australian Consumer Law, return freight or reasonable return costs will be handled in accordance with applicable legal requirements.
Customers are responsible for packaging returned items adequately. CDI is not responsible for damage caused during return transport where the product was not packaged appropriately by the customer or their carrier.
Freight damage
Freight damage should be reported in accordance with our Shipping & Freight Policy.
If an item appears damaged on delivery, please contact CDI as soon as reasonably practicable, preferably within 48 hours where possible.
Please provide photos of the packaging, shipping label where available, product and any visible damage. Please also keep the packaging and damaged goods where possible while the issue is reviewed.
Prompt notice helps us assess the issue and work with freight providers where relevant. However, this does not limit any rights you may have under the Australian Consumer Law.
Installation, third-party work and customer-supplied parts
Warranty or refund claims may be affected where a product issue is caused by incorrect installation, third-party installation, unauthorised modification, customer-supplied components, unsuitable accessories, wiring faults or use outside the product's intended purpose.
Where CDI installs a product, we will assess any installation-related issue in accordance with the relevant order details, this policy and applicable law.
Where a customer installs a product themselves or uses a third party, the customer is responsible for ensuring the installation is suitable, safe and appropriate for the product and vehicle.
This does not limit your rights under the Australian Consumer Law.
Removed vehicle parts
Where installation involves removal of an existing tub, tray, accessory or vehicle component, the customer should advise CDI in advance if they wish to keep the removed item.
Unless otherwise agreed, removed vehicle parts may be held for up to 10 days after vehicle collection or installation completion.
If removed parts are not collected within that period, CDI may dispose of, recycle or otherwise deal with those parts where reasonable.
Customers are responsible for arranging suitable transport for removed parts they wish to keep.
Contact
For returns, refunds, warranty claims or product concerns, please contact us at:
Core Driven Industries
Website: coredrivenindustries.com.au
Email: support@coredrivenindustries.com.au