Last updated: 2026-05-30
Warranty overview
Core Driven Industries ("CDI", "we", "us", "our") stands behind the quality of the products and installation work we provide.
This Warranty Guide explains the general warranty approach for CDI products, components and installation-related work. It should be read together with our Terms & Conditions and Returns, Refunds & Warranty Policy.
Warranty coverage may vary depending on the product range, component type, installation method, use, maintenance and the specific terms stated on the relevant product page, quote, invoice or warranty documentation.
Nothing in this guide excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
Warranty periods
Unless otherwise stated on the relevant product page, quote, invoice or warranty documentation, standard CDI products may include a 24-month warranty from the date of purchase.
Selected premium, Rise, custom or made-to-order product ranges may include extended warranty coverage where this is expressly stated in writing.
The purchase date may be confirmed using your digital receipt, invoice, order confirmation or CDI transaction record.
What our warranty covers
CDI warranty may cover eligible faults caused by manufacturing defects, material defects or workmanship issues.
Depending on the product, warranty coverage may include:
- structural or functional product faults
- defects in materials or workmanship
- manufacturing issues in eligible CDI-supplied products
- faults in eligible hardware or mechanical components
- installation-related issues where the installation was completed by CDI and the issue relates to the agreed installation scope
Each warranty claim is assessed based on the product, component, age, use, installation history, maintenance and the issue reported.
Structural coverage
Structural coverage generally relates to manufacturing faults in the primary structural elements of the product, where applicable.
This may include:
- main frame structures
- welded structures
- mounting structures
- load-bearing components
- other primary structural elements stated in the relevant product documentation
Structural coverage does not automatically include surface finish, paint, powder coating, cosmetic marks, doors, trims, seals, accessories, electrical components or non-structural items unless expressly stated.
Hardware and mechanical components
Some CDI products may include hardware, mechanical, moving or wear-related components.
This may include:
- locks
- latches
- hinges
- gas struts
- seals
- drawer runners
- wiring components
- lights
- other moving or serviceable parts
Unless otherwise stated, eligible hardware and mechanical components may be covered within the standard warranty period.
Claims involving these components will be assessed based on the nature of the component, age, usage, installation, maintenance, operating environment and the issue reported.
Wear-related components are not automatically excluded from assessment. Products and components should be of acceptable quality and reasonably durable having regard to their nature, price, intended use and other relevant circumstances.
Supplier components
Some products or packages may include components supplied by third-party manufacturers or suppliers.
This may include, where applicable:
- 12V components
- LED lights
- batteries
- solar or charging components
- camera or sensor-related parts
- blind spot monitor housings
- electrical accessories
- other third-party components
These components may be subject to their own supplier or manufacturer warranty terms.
Where a supplier component is involved, CDI may assist with reasonable communication and claim support. However, assessment, repair, replacement, availability and timeframes may depend on the relevant supplier or manufacturer.
In some cases, a component may need to be returned to the supplier or manufacturer for inspection before a claim can be finalised.
Installation and fitment work
Where CDI completes installation or fitment work, installation-related concerns will be assessed based on the agreed scope of work, installation date, product type, vehicle condition and the issue reported.
Installation and fitment work may include, where applicable:
- tray fitting
- canopy fitting
- service body fitting
- mounting work
- bracket fitting
- wiring work
- tail light wiring
- reverse camera relocation
- reverse sensor relocation
- blind spot system relocation
- other agreed fitment-related work
Warranty may not apply where an issue is caused by later modification, misuse, third-party work, customer-supplied components, unsuitable accessories, vehicle condition or vehicle systems outside CDI's control.
If a product is self-installed or installed by a third party, this does not automatically remove all product warranty coverage. However, warranty may not apply where the issue is caused by incorrect installation, unsuitable installation methods, unauthorised modification or work carried out by someone other than CDI.
Vehicle electronics, sensors and recalibration
Some vehicle electronic systems may require relocation, adjustment or integration as part of an aftermarket tray, canopy or service body installation.
This may include:
- reverse cameras
- parking sensors
- blind spot monitoring systems
- radar modules
- tail lights
- high-mount brake lights
- wiring harnesses
- other vehicle electronic or safety-related systems
CDI will take reasonable care when carrying out agreed relocation or integration work. However, these systems remain part of the vehicle manufacturer's original electronic, diagnostic and calibration environment.
Recalibration, programming, dealership diagnostics, manufacturer-specific procedures or system behaviour after aftermarket modification may fall outside CDI's warranty coverage unless expressly included in the quote or installation scope.
Where practical, CDI may discuss options such as retaining factory bumper, sensor or module positions before installation. However, this may not be suitable for every vehicle or build. Retaining factory components may affect tray height, available fitment space, product layout, departure clearance, design outcome or the intended aftermarket setup.
Some vehicles may have sensors, modules or wiring integrated into factory bumper, tail light or rear body structures. In these cases, relocation or modification may be required to complete the installation.
Surface finish, powder coating and corrosion
Surface finishes, coatings, powder coating, paint, exposed hardware and external surfaces may be affected over time by use, impact, stone chips, scratches, cleaning products, chemicals, salt exposure, heavy coastal use, road conditions, storage conditions and maintenance practices.
Warranty may not cover corrosion, surface deterioration, fading, staining, scratches, chips or cosmetic wear caused by heavy salt exposure, chemical exposure, coating damage, lack of cleaning, poor maintenance or environmental conditions.
If a surface finish or corrosion issue appears to be caused by a manufacturing defect, material defect or workmanship issue, CDI will assess the matter in accordance with our warranty process and the Australian Consumer Law.
What is not covered
Warranty may not apply where the issue is caused by:
- incorrect installation
- misuse, neglect or lack of maintenance
- unauthorised modification or alteration
- accident, impact or collision damage
- theft, attempted theft or vandalism
- use outside the product's intended purpose
- improper loading, overloading or unsafe use
- third-party parts, wiring, electrical faults or accessories
- customer-supplied parts or components
- failure to follow care, installation or maintenance guidance
- normal wear and tear
- cosmetic deterioration that does not materially affect function
- damage caused after delivery, collection or installation
- severe weather, natural events or environmental exposure outside normal use
This does not limit your rights under the Australian Consumer Law.
Warranty assessment and repair location
Warranty claims may need to be assessed before a repair, replacement, refund, adjustment or other remedy can be confirmed.
Depending on the issue, assessment or repair work may need to be completed at CDI's original installation location, CDI workshop, supplier location or another location reasonably nominated by CDI.
We may request photos, videos, product details, vehicle information, installation information, proof of purchase or an inspection before finalising a warranty claim.
Where appropriate, CDI may first attempt to repair the product or affected component. Depending on the issue and applicable law, available remedies may include repair, replacement, refund, credit, part replacement, adjustment or another suitable solution.
Making a warranty claim
If you believe a product or installation issue may be covered by warranty, please contact CDI through the contact details provided on our website.
To help us assess the issue, please provide as much relevant information as possible, such as:
- your full name or business name
- order number, invoice number or proof of purchase
- product name or product type
- vehicle make, model and year
- installation date, if applicable
- who completed the installation
- description of the issue
- photos or videos of the issue
- any relevant service, maintenance, delivery or installation details
Providing clear information helps us review the issue faster and advise the next steps.
Customer care and maintenance
Proper care and maintenance help protect your product and support long-term performance.
Customers should:
- secure loads properly before travel
- avoid overloading beyond recommended capacity
- inspect mounting points, hardware, locks, hinges, seals and moving parts periodically
- clean products after beach, salt, mud, chemical or heavy dust exposure
- address chips, scratches or coating damage promptly where practical
- avoid using harsh chemicals or unsuitable cleaning products
- replace worn or damaged serviceable components when required
More detailed care instructions, product manuals or maintenance videos may be provided separately where available.
Contact
For warranty questions, product concerns or installation-related issues, please use the Submit a Claim tab on this page, or contact us through the contact details on our website.